Refund Policy

This policy applies to purchases from Mossroom, registered under PH-66532247 at Garden Way 1, 1550 Mandaluyong City, Philippines.

This refund policy applies to all purchases made at Mossroom and our published services.

Eligibility for Refunds

Refunds are available for products purchased directly from Mossroom, provided they are returned in their original condition.

Exclusions from Refunds

Items that have been opened or used are not eligible for a refund. Please ensure products are returned unopened.

How to Request a Refund

To request a refund, please contact our support team with your order details and reason for the return.

Refund Processing Time

Refunds will be processed within 7 business days after we receive the returned items. Please allow additional time for your bank to process the refund.

Cancellation Policy

Refunds are handled according to the Refund Policy and applicable consumer law. Refund Policy.